Here’s to Aero Tech Designs and Scosche, companies that were incredibly responsive when I found myself missing items at the last minute in Alaska to pack for the flight to Florida and the start of the trip.
I ordered all my biking clothes from Aero Tech. The company has sizes for guys like me- 3X and 4X tall. When we opened the package the clothes came in early last week Heather and I thought we had been shorted a pair of shorts (funny that, eh?) so I called the company’s customer service folks and asked if the order could be made whole. I explained I was leaving on Friday and doubted that anything would make it to Alaska before I left. I asked that the replacement be sent to the ZenCog Bike Shop hoping it would arrive by today. Well, it was there Saturday when I arrived.
The best (or worst, depending on your perspective) part. In our last mad pass through the house looking for the tiny charging base for the Scosche heartbeat per minute sensor armband, we found the missing shorts still wrapped under the end of the bed among the dust bunnies. I’m gonna call Aero Tech customer service back today and pay for the shorts and the company’s shipping cost. Sheesh.
The Scosche charging base situation was clearly my fault from the get go. The thing is tiny – not much larger than a quarter with some rectangular extensions on the sides. I charged the sensor when it arrived so that I could check it out and thought I had put the base among the things to be packed. Hah! Fail! We kept thinking we’d find it, so put off calling Scosche for a replacement. After a while I just forgot about it until I started the frenzied packing two days before I was supposed to leave. I called Scosche customer service on Thursday, explained that I was flying out mid-day Friday and asked if there was any way that a new charging unit could be sent by the end of the week so as to hopefully arrive in Jacksonville today. Like the cycling shorts from Aero Tech, The charging base arrived on Saturday. The FedEx guy actually walked into the store about 10 minutes after I arrived.
I can’t say good enough things about these companies. I am so glad to be dealing with them in connection with my trip.